+ What are the pharmacy hours of operation?
Monday – Friday, 7 a.m. – 6 p.m.
Saturday, 8 a.m. – Noon
+ Who is eligible to use the pharmacy?
The pharmacy is a convenient service to BP employees, spouses, dependents and retirees. Anyone who would like to use the pharmacy is eligible.
+ How do I contact the pharmacy?
If you are experiencing a medical emergency please call 9-1-1.
+ What services does the pharmacy provide?
The center offers a full-service pharmacy, consultations, and 90-day fills. The pharmacy also offers discounted over-the-counter medications, as well as a generic equivalent program for your convenience. For more information, click here to go directly to the Pharmacy Services webpage.
+ How do I refill a prescription?
Online prescription refills are conveniently available for patients who have previously filled a prescription at our pharmacy.
o To refill a prescription online, log into your account or create a new one at Walgreens.com.
o Select “Refill Prescriptions.”
o From the navigation menu, select "More" then click "Refill with Rx Number.”
o Enter the Rx number then select “Continue.”
o If you are already logged in, click here to go directly to the refill page to get started.
+ What if I don't see the Westlake Pharmacy as an option for refilling my prescription?
You must fill your prescription at the Westlake Pharmacy at least once before it will populate as a refill location option at Walgreens.com.
+ Is my health data secure and private? Will my employer have access to my medical records?
Your personal health information is confidential and your data is kept secure. The pharmacy operates in accordance with HIPAA and works diligently to protect all health records. Premise Health cannot share any personal health information without your permission. Rest assured, your personal health information is not shared with your employer. Additionally, Premise Health operates through a private network and software systems that cannot be accessed by BP employees. Notice of privacy practices are available for review within the center.